Frequently Asked Questions
Everything you need to know about your Decorté experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy for skincare products?
We offer a 30-day return policy for most products. Items must be in their original packaging and gently used or unopened to qualify for a full refund.
Are Decorté products tested on animals?
Decorté is committed to ethical beauty practices. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How do I determine the best products for my skin type?
You can use our online Skin Consultation tool or contact our beauty experts via live chat for personalized recommendations tailored to your specific skin concerns.